Patient Satisfaction Survey Dear Patient, In order to further improve our service we ask that you complete the patient satisfaction survey. Please select your answers from 1-5 by choosing a provider below, 1 being the least to 5 being the greatest. PhysicianJerome Cohen, M.D.Susanna Chan, M.D.Norman Panitch, M.D.Tonny Lee, M.D.Edward Piken, M.D.Gloria Sze, M.D.Oren Zaidel, M.D.Wendy Ard, P.A.C., M.D.Minh Nguyen, M.D.Samir Kapadia, M.D.Scheduling Your AppointmentYour phone calls are usually answered promptly.12345Our receptionist is always friendly and helpful.12345You can schedule a convenient / timely appointment with your physician.12345Our hours of operation are convenient for you.12345Your physician answers your calls promptly.12345Your AppointmentYou usually wait less than 20 minutes to see your physician.12345Your physician's nurse is always helpful and courteous.12345Your physician is always professional and courteous.12345Your physician listens to all of your concerns.12345Your physician answers all of your questions.12345Your physician adequately explains any tests or treatment options.12345You are able to make a convenient / timely appointment for follow-up care.12345You usually receive your test results in a timely manner.12345FacilitiesWas the office clean?YesNoWere the examining rooms clean?YesNoWere the restrooms clean?YesNoOperationsHave you previously visited our websiteYesNoDid you know our website contains useful information and tools for maintaining your health?YesNoAre there additional services we can provide for you?YesNoIf yes, please explain:South Bay Gastroenterology Medical Group likes to be an active member in the community. Do you know of any upcoming community events where we can volunteer our services?